Freeway Poultry Returns and Exchange Policy

Our 14-day returns policy means that if for any reason you are unhappy with your online purchase, you can return goods in original condition within 14 days of the date you received goods, unused and in original packaging with contents in the condition they were delivered, along with a receipt of proof of purchase. We will issue a refund for the price you paid for the goods only excluding delivery costs incurred by the company.

Customers are responsible for returning goods and the costs associated with doing so back to Freeway Poultry. Returned goods must be unmarked and free from blemishes of any kind, the total refundable amount is dependant on goods being returned to us in the same ‘good condition’ that they were received in (we would advise keeping all packaging if you are considering returning an item). We can collect items if you are unable to send them back to us (this is a chargeable service, and will be deducted from your refund) please speak to a member of our customer services team for more information on cancelling an order. Providing we have received the goods back in ‘good condition’ with a valid returns note, refunds will be issued within 30 days of the goods arriving with us.

If a customer contacts our company after the specified 7 days, Freeway Poultry has the right to assume that the order has progressed to completion. The customer will not have an automatic right to a refund.

In the event of a manufacturing fault claim, you may be required to email or post photographic evidence to Customer Services. This will provide us with the details to make a commercial decision to either repair or replace the goods.